Clear Support When a Purchase Needs Another Look.
This Return & Refund Policy explains general information about return requests, product concerns, order issues, return review, refund processing, and how to contact Rovellyra™ customer support for assistance.
Start With Support
Contact Rovellyra™ customer support with your order information and a clear description of your return or product concern.
Request Review
Return and refund requests may be reviewed based on the order information, product condition, reason for the request, and other relevant circumstances.
Follow Instructions
If a return is authorized, follow the return instructions provided by customer support before sending any product.
A Clearer Process for Returns & Order Concerns.
Start by Contacting Rovellyra™
If you have a concern about a purchase made through rovellyra.com, contact our customer support team with the relevant order information and a clear description of the issue.
Depending on the circumstances, we may request photographs, product information, packaging details, or other information reasonably necessary to review the request.
Please do not send a product to our business address or another location without first receiving applicable return instructions from customer support.
What to Know Before Requesting a Return.
Return and refund eligibility can depend on the product, order, condition, reason for the request, and other relevant circumstances. Contact customer support before sending any item back.
Return Requests
If you would like to request a return, contact Rovellyra™ customer support and provide the relevant order information, the product involved, and the reason for your request.
A return request is not automatically approved by sending a message or by shipping an item without authorization. Please wait for applicable instructions before returning a product.
Return Eligibility
Return eligibility may depend on factors such as the product involved, its condition, how it has been used, the reason for the return, the order circumstances, and applicable legal requirements.
Customer support may request information reasonably necessary to determine whether and how a return request can be handled.
Product Condition
Where relevant to a return request, products should generally be kept in an appropriate condition together with included components, accessories, manuals, packaging, or other materials associated with the product.
The condition of the product and accompanying materials may be considered when reviewing a return or refund request.
Personal-Care & Hygiene Considerations
Certain Rovellyra™ products are designed for hair styling, scalp care, grooming, or other personal-use routines. For hygiene and product-condition reasons, the return options available for an opened, used, or otherwise handled personal-care product may differ depending on the circumstances and applicable law.
Contact customer support before returning any such product so the specific request can be reviewed.
Proof of Purchase
Information associated with the original purchase may be required to help locate the order and review a return or refund request.
Please have relevant order details available when contacting customer support.
Return Authorization & Instructions
If a return is approved or otherwise authorized, customer support may provide instructions concerning the return process, destination, packaging, documentation, or other relevant requirements.
Please follow the instructions provided for your specific request. Sending a product to an address without authorization may delay or prevent proper identification and processing of the return.
A Simple Path for Return Requests.
Starting with customer support helps us identify the order, understand the concern, and provide instructions appropriate to the specific request.
Contact Support
Send your order information and explain clearly why you are requesting a return, refund, or other assistance.
Request Review
We review the information available and may request additional details reasonably necessary to understand the concern.
Follow Return Instructions
If a return is authorized, follow the instructions provided for the applicable product and request.
Review & Resolution
After the applicable information or returned item is reviewed, the request may proceed toward the appropriate resolution.
Return Shipping
Return shipping arrangements, responsibilities, and any applicable shipping costs may depend on the reason for the return, the product, the destination, applicable law, and the instructions provided for the specific request.
Please review the instructions provided by customer support before arranging a return shipment.
Refund Review
Where a refund is applicable, the request may be reviewed after the necessary information has been received and, where required, after the returned product has been received and assessed.
The exact review process may vary depending on the circumstances of the order and request.
Refund Processing
If a refund is approved, it may be processed through the applicable payment method or payment process associated with the original transaction, where available and appropriate.
The time required for an approved refund to appear may also depend on the relevant payment provider, financial institution, processing network, or other parties involved.
Damaged or Defective Products
If a product arrives damaged or you believe it has a defect, contact customer support with your order information and a clear description of the concern.
Photographs, video, packaging information, or other relevant details may be requested where reasonably necessary to help assess the issue.
Incorrect or Missing Items
If you believe your order contains an incorrect item or an item is missing, contact Rovellyra™ customer support and provide the relevant order details and a description of what was received.
We may request photographs of the package, product, shipping label, or contents where reasonably necessary to review the issue.
Unauthorized Returns
Please do not send products to our business address, fulfillment facilities, carrier locations, or any other address unless that location has been provided or confirmed for your specific return.
Our published business address is not necessarily the return destination for a particular order.
Keep the Right Details Together.
Having the relevant order and product information available can make it easier for customer support to understand and review your request.
Order Information
Have the relevant purchase or order information available when contacting support.
Product Condition
Keep the product and relevant included materials in an appropriate condition while your request is being reviewed.
Photos or Supporting Details
For damage, defects, incorrect items, or similar concerns, clear photographs may help explain the issue.
Wait for Return Instructions
Do not ship the product until you have received applicable instructions for your return request.
Received Something That Doesn't Look Right?
If your order arrives with a product concern, provide clear information about what happened. Different situations may require different information to help us review the issue.
Damaged Product
Keep the product and packaging and take clear photographs of the visible damage where possible.
Possible Defect
Describe the issue and how it occurs, and provide supporting photographs or video if relevant.
Wrong Product
Provide details of what you ordered and what you received, together with useful photographs.
Missing Item
Keep the packaging and explain which item appears to be missing from the order.
Need Help With a Return or Order Concern?
Contact Rovellyra™ customer support with your order information and a clear explanation of your request. Our team can review the information available and provide applicable next steps.
Please do not send a product to the published business address or another location without first receiving applicable return instructions. The correct return destination may depend on the order and circumstances.
Who Operates Rovellyra™?
Rovellyra™ is owned and operated by Tianjin Jiahuile Trading Co., Ltd.
Tianjin Jiahuile Trading Co., Ltd. operates rovellyra.com and provides customer support for purchases made through the Rovellyra™ online store.